"...I cannot express how lovely it is to know that everyone cares so much for my child...", Mrs Sale

"..Every child is precious but none so much as your own and I cannot begin to thank you enough for all you have done. The love and care you have given my children has gone way beyond anything I could have hoped for. The experiences they have received have made them happy, independent children who can show respect, good manners and understand how to share..."  Mrs Crane

"The care we have all received has been outstanding, thank you from the bottom of our hearts. They have had a head start in all ways which I most notice when we meet children of a similar age..." Mrs Dickinson

"Returning to work after having children is a really stressful time and I cannot thank you enough for making our lives so much easier. Also, right from the start, I could not have felt more comfortable leaving my babies with you if I was leaving them with my own family. Coming from a hardened cynic that doesn't trust easily that is saying something..." Mr and Mrs Pryce

"...The nursery has such a wonderful feeling as soon as you enter with all of the staff making you feel welcome and confident that you are doing the best for your child. It is hard for any parent to leave their precious little joy with anyone else for any amount of time but you all do such a great job that I'm sure it makes it that little bit easier for us parents..." Mrs Janjatovic

Our Graduation Thank You Wall 2014

More than 1000 happy children have graduated from our nurseries over the last 10 years. Here are some of their testimonials:

At Small World we do regular customer surveys. Here are the results of our latest one in 2014: Q1. 100% of those surveyed said they were happy with the service we provide. Extra comments included: "Extremely happy and couldn't ask for more!", "Small World provides a safe and stimulating environment." "Lovely surroundings and lovely staff!", "I was recommended to Small World by several of my friends and it met all expectations when my child started!"


Q2. 100% of those surveyed said they were happy with the quality of staff and their levels of communication. Extra comments included:"Staff are very approachable and keep us informed!", "Communication from staff is excellent" and "They are always very informative and friendly!", "Every day staff seem genuinely interested in my child!", "Staff are excellent with children and parents!" There were lots of staff names mentioned with kind comments all of which have been passed on.


Q3 100% of parents said they would recommend us and most said they already had!


Q4. The best feature of the nursery voted by parents was the staff! Other feedback as follows: The nursery stands out from other because of, a) Quality of premises, b) Great outdoor area, c) Age specific rooms, d) Exciting activities, e) Overall quality, f) Range of equipment, g) Quality of food.


Q5. 100% of parents said that they loved reading the diaries and a few comments asked for us to add more detail which we will address.


Q6. 70% of parents said they were very happy with our service and there is nothing they could add for us to raise our standards.

Customer Satisfaction

bessacarr picture logo hatfield nursery logo Testimonials